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The current position:INDEX>CLAIM PROCESS> Global Health Plans

How to claim?

Whether you choose 'direct payment' or 'pay and claim' we provide a quick and easy claims process.
Some benefits need to be pre-authorised by us so make sure to check your health plan guide.
This is a summary of the claiming process, please refer to your 'Table of benefits', 'Terms and Conditions' and insurance certificate for full details on how claims will be paid.
DIRECT PAYMENT

We pay your benefits provider directly.

We send a claim payment statement to the policyholder.
PAY AND CLAIM

You pay your benefits provider yourself and submit the claim.

01

You go to the benefits provider for treatment.

You can contact us by phone or email to request a claim form.

 

You go to the benefits provider for treatment and pay for your treatment.

02

Your benefits provider contacts us directly. We send your benefits provider a pre-authorisation statement.

 

A copy will also be sent to you on request.

Your medical practitioner should complete the medical information section on the claim form.

03

The benefits provider will ask you to sign the pre-authorisation statement when you arrive for treatment.

You should complete all other sections, attach the original and fully itemised invoices (Fa Piao) and submit your claim by post to this address:

 

Bupa Consulting (Beijing) Co. Ltd
Bupa Global Market Unit Suite 508, 5F,
Fortune Financial Center
No.5 Dongsanhuan Zhong
Road
Chaoyang District, Beijing
100020

04

We pay you for eligible treatment in line with the 'Table of benefits', 'General Exclusions' and 'Terms and Conditions' of your plan.

 

If a co-insurance* or deductible applies to any part of your claim, you will need to pay this to the benefits provider. We will reimburse the claim to the benefits provider minus the shortfall you have already paid.

We pay you for eligible treatment in line with the 'Table of benefits', 'General Exclusions' and 'Terms and Conditions' of your plan.

 

If a co-insurance* or deductible applies to any part of your claim, you will be reimbursed, minus the value of the co-insurance or remaining deductible amount.

*Co-insurance will not apply when receiving treatment in a public hospital in Mainland China.

Products underwritten by and issued by AllTrust Insurance Company, an independent licensee of Blue Cross and Blue Shield Association, and administered by Bupa Global. Bupa Global is a trade name of Bupa, the international health and care company. Bupa is an independent licensee of Blue Cross and Blue Shield Association. Bupa Global is not licensed by Blue Cross and Blue Shield Association to sell Bupa Global/Blue Cross Blue Shield Global co-branded products in Argentina, Canada, Costa Rica, Panama, Uruguay and US Virgin Islands. In Hong Kong, Bupa Global is only licensed to use the Blue Shield marks. Please consult your policy terms and conditions for coverage availability. Blue Cross and Blue Shield Association is a national federation of 36 independent, community-based and locally operated Blue Cross and Blue Shield companies. Blue Cross Blue Shield Global is a brand owned by Blue Cross and Blue Shield Association. For more information about Bupa Global, visit bupaglobalaccess.com;and for more information about Blue Cross and Blue Shield Association, visit www.BCBS.com